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I have 6+ years of experience, including my work at Coherent (Insurtech SaaS Startup). Based in Vancouver — connect with me on LinkedIn or email me.
Sin's ability to think outside the box helped in highlighting potential issues and driving our projects forward, ultimately delivering excellent user experiences.
As a thoughtful designer, Sin approached problems from multiple angles, always asking insightful questions about our platform’s design and suggesting valuable alternatives to enhance user experience.
Sin is a full stack designer with an eye on the details and hands to get things done. She was empathic to the users and was able to capture crucial touch points on the user journey.
Revamped Spark’s API Key Management, boosting usability by 16% and cutting task time 21%, streamlining dev workflows to support enterprise scaling and Series B growth.
Redesigned insurance tool workflows after usability testing, boosting clarity and usability by 24%, preparing the platform for launch.
Led UX research across the patient journey and designed an AI assistant that improved transparency, remote guidance, and cross-team alignment in care delivery.
Working at the intersection of design and user needs, I often found myself asking how design could drive greater business impact. That question led me to pursue a two-year diploma in Business and AI Management at the British Columbia Institute of Technology (BCIT), where I deepened my skills in data-driven decision-making, cross-functional collaboration, and AI strategy, bridging the gap between intuitive design and strategic value.
Created a predictive model for more accurate forecasting of workforce trends, facilitating future planning.
Providing data-driven insights to aid the Seattle Police Department in strategic decisions and public safety improvements.